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Position Title: Donor Services Clerk
Department: Dev & Comm
Posting Start Date: 10/23/2017
Posting Cut-Off Date: 12/14/2017
Donor Services Clerk
Part-time Contract from December 2017 to June 2018
30 Hours per week Monday to Friday

As Canada's largest homeless youth agency, Covenant House Toronto changes lives by providing the widest range of services and support under one roof. A national leader, we educate and advocate for change to help at-risk, homeless and trafficked youth.

The incumbent will be responsible for:
• Daily donation processing.
• Set up new donor records in fundraising database, Raiser’s Edge.
• Complete validation checks for all donor and gift processing.
• Track daily business reply mail.
• Update donor information and track all points of contact with donors via Raiser’s Edge donor database.
• Send out information packages and materials requested by donors.
• Respond to donor inquiries and requests via phone, mail and email in a professional and efficient manner; accepting donations over the phone.
• Process of tribute donations.
• Contact donors to obtain any missing information (invalid expiry date, donation amount, missing address information etc.)
• Provide support to the Monthly Donor Coordinator to ensure all monthly donor files are updated and all confirmation/update letters are sent to donors in a timely manner.
• Ensure the quality of donors records in RE by conducting regular quality checks (daily, weekly, monthly or as needed) through validation queries and/or routine maintenance checks and update records as needed.
• Other duties as assigned

• Self-motivated, high energy and results oriented
• Team oriented
• Strong attention to detail
• Strong customer services and interpersonal skills
• High level of accuracy
• Bilingual in English and French is an asset

Applicants should possess a High School Diploma with at least two years of experience in a computerized office setting, excellent organizational skills, and knowledge of MS Word and Excel. Experience in data entry is preferred. Bilingual in French/English is an asset.

Chosen candidates will be exposed to Raiser’s Edge software which is widely used by non-profit agencies in Toronto. Training will be provided.

Interested candidates should submit their resume along with a cover letter to the Human Resources department by December 14, 2017

Contact by: Email, Fax, Mail

Interested candidates should submit their cover letter and resume to Human Resources, on or before November 30, 2017 Quoting file number PTDC-1017

Fax: 416.204.7030 • Email: • Website:

We thank all applicants however, only those candidates selected for an interview will be contacted. No phone calls please.

As an employer, Covenant House is committed to building an organization that reflects the diversity of our clients and the communities we serve. We encourage applications from qualified individuals who represent diverse communities.