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Position Title: Coordinator, Direct Response
Department: Dev & Comm
Posting Start Date: 6/25/2019
Posting Cut-Off Date: 8/31/2019

Covenant House Toronto
Coordinator, Direct Response
Full-time Position

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of 24-7 services to about 350 young people each day. 

As a national leader, we educate and advocate for long-term change to improve the lives of vulnerable youth. This includes influencing public policy, leading awareness and prevention programs and continually building and sharing our knowledge. As a learning organization, we strive for excellence and programs with impact.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer housing options, health and well-being support, training and skill development, and ongoing care once youth move into the community.

Thanks to our donors, who contribute almost 80 per cent of our $33 million annual operating budget, we are able to deliver these comprehensive programs and services.

Since 1982, Covenant House has supported more than 95,000 young people.

We are looking for an energetic, detail oriented, and data savvy individual who has strong analytical and organizational skills and thrives on deadlines and performance metrics.

This individual will be responsible for supporting the direct response management team by ensuring the quality and accuracy of data related to the execution of appeals as well as basic analytics related to appeal performance such as tracking key information, performing routine data analysis, data hygiene and data extractions from and imports into the Raiser’s Edge database.
The candidate must have excellent excel skills and experience extracting, importing and reviewing large amounts of data. They must be a team player that thrives on details and deadlines, juggling a number of projects at a time.

Experience in direct response channels and working with the Raiser’s Edge database are assets.


• Post-secondary education, science or math
• Direct marketing experience an asset
• MS Office requirement
• Advanced Excel requirement
• Experience with data extraction and analysis a requirement
• Raiser’s Edge experience an asset
• Strong verbal communication skills
• Ability to multi-task and meet competing deadlines
• Excellent organizational and detail and accuracy skills
• Excellent analytical skills
• Excellent problem-solving skills
• Teamwork, conflict management skills
• Ability to maintain accurate spreadsheets

Interested candidates should submit their cover letter and resume to Human Resources, on or before August 31, 2019

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As an employer, Covenant House is committed to building an organization that reflects the diversity of our clients and the communities we serve. We encourage applications from qualified individuals who represent diverse communities. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.