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Position Title: Donor Care Specialist
Department: Dev & Comm
Posting Start Date: 5/8/2019
Posting Cut-Off Date: 5/29/2019

Donor Care Specialist

Full-time position

Covenant House is Canada's largest agency serving at-risk, homeless and trafficked youth.  Covenant House changes lives by providing the widest range of services and support to as many as 300 youth a day.   A national leader, we educate and advocate for change by influencing public policy and delivering prevention and awareness programs.

Covenant House is seeking a self-motivated, results-oriented individual with strong interpersonal skills for our Donor Care Team. As a Donor Care Specialist you will work in a team-oriented environment that promotes excellent customer service.  Your work day will be varied between ensuring timely and accurate processing and acknowledgement of our donations, administration and or donor communications.  As a front-line ambassador of our cause your positive interactions with our donors is paramount to maintaining an excellent donor experience. 



The qualified candidate will also have excellent organizational skills, excellent attention to detail and accuracy, proficient in Microsoft Office, in particular Word Mail Merge, Excel, and Outlook.  This individual enjoys a variety of daily duties from preparing and processing donations both online and offline sources to telephone and email/mail interactions with our donors.


If you possess the skills and attributes listed and a combination of a college/university degree with two years of experience in a computerized office setting we want to speak with you. If you are bilingual in French and English and have some experience with the software the Raiser’s Edge, we’d be impressed.


Interested candidates should submit their cover letter and resume to Human Resources, on or before May 29, 2019.


Covenant House Toronto website:


As an employer, Covenant House is committed to building an organization that reflects the diversity of our clients and the communities we serve. We encourage applications from qualified individuals who represent diverse communities.  In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policies on Accommodation, a request for accommodation will be accepted as part of Covenant House recruitment process.