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Position Title: Team Leader, Residential Program
Department: Program
Posting Start Date: 5/13/2019
Posting Cut-Off Date: 5/31/2019

Team Leader, Residential Program

Full-time permanent position

As Canada’s largest agency serving at-risk, homeless and trafficked youth, Covenant House Toronto changes lives by providing the widest range of services and support to as many as 300 youth a day.  A national leader, we educate and advocate for change by influencing public policy and delivering prevention and awareness programs.

More than a place to stay, we provide 24/7 crisis shelter and transitional housing on-site and in the community, along with comprehensive services including education, counselling, health care, employment assistance, job training and after-care.

To do all this, we rely on donors for more than 80 per cent of our $30.6-million annual operating budget. Our doors are open to youth 16 to 24 regardless of race, religion, sexual orientation, gender identity or the circumstances that have brought them to our doors. Since opening our doors in 1982, Covenant House has served more than 95,000 young people.


The chosen candidate will be responsible for direct implementation of the Covenant House philosophy, mission statement and policies as they pertain to disconnected, homeless and hard to serve youth.

The Team Leader will:

•Develop therapeutic working relationships with youth in support of individualized client-led plans
•Model and mentor relentless engagement approach, incorporating anti-oppressive, client-centered, trauma responsive, Housing First for Youth frameworks
•Provide individual counselling to support sustainable transitions out of homelessness
•Strengthen family and natural support network engagement
•Engage youth to assess needs and develop case plans that facilitate youths’ access to desired and needed resources, services and activities
•Coordinate with internal and external service providers to collaboratively meet the clinical and practical needs of youth
•Provide clinical leadership and mentoring to members of the Case Management Team
•Chair Case Management Team meetings; facilitate engagement in monitoring progress of case plans and engagement of youth; organize/participate in other service review meetings such as Case Consultations and Case Conferences.
•Collaborate with Shift Supervisors to enhance program effectiveness
•Monitor that confidentiality, professional ethics and standards are maintained through the case management process
•Actively participate in the self-development of clinical skills
•Document case plans, case notes, assessments and statistics that outline case activities, progress and outcomes


Applicants must have an M.S.W plus 3 years or B.S.W. with 5 years relevant experience in a residential setting, two of which must be working with youth experiencing homelessness; Understanding of issues related to youth homelessness, LGBTQ2S identities, mental health and substance use problems and disorders, and developmental and learning disabilities; Demonstrated facility with client centered anti-oppressive, trauma framework; Experience with relevant evidence-based interventions; Knowledge of community resources relevant to youth homelessness; Leadership skills; Excellent written and oral communication skills; Office and database computer skills; Membership in good standing with OCSWSSW.

Interested candidates should submit their cover letter and resume to Human Resources at on or before Friday May 31, 2019.


We thank all applicants however, only those candidates selected for an interview will be contacted.
As an employer, Covenant House is committed to building an organization that reflects the diversity of our clients and the communities we serve. We encourage applications from qualified individuals who represent diverse communities. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policies on Accommodation, a request for accommodation will be accepted as part of Covenant House recruitment process.